Dr. Nejib Ben Khedher is the Divisional Senior Vice President of Emirates Skywards, where he leads the airline’s global loyalty program and previously served concurrently as Chief Technology Officer for the Emirates Group. With 35 years of global aviation and travel experience, his executive career specializes in driving large-scale digital transformations and corporate turnarounds, having previously served as COO of a major US-based online travel retailer and head of an airline consulting practice for a prominent business technology provider. His current strategic focus centers on the intersection of customer experience, digital platforms, and analytics, specifically harnessing data to optimize customer engagement across digital channels.